You may return your order within 14 days of receiving it. Please contact us for instructions. Customized items and items made to measure can not be returned and are nonrefundable.

Returns:
The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached. All accurately returned products will be credited to the original purchaser’s credit card excluding shipping cost. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through ModeInHolland. However, you may be able to recover these by contacting your local customs bureau directly. In case of exchanging the item for a different size, please let us know at first contact since there will be no refund and no additional shipping costs.

Gift returns:
Note that ModeInHolland can only refund the original purchaser’s credit card or bank account.

Faulty items:
Products received damaged, or where a manufacturing fault occurs within three months of purchase are considered faulty. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will repair faulty items, otherwise we will replace it for the same product in the same size, subject to availability.

Check products:
It is important to check your products immediately after receiving. Although we put most effort to send the right items, there can be a mistake made. In case the item is damaged, the size is incorrect, there are no garment tags attached, you received a different product or you did not order anything at all, please contact us immediately. We can only return these items if you contact us within 24 hours of receiving the products.

Shipping returns
Please note that we do not accept liability for returned goods. Pack and seal your return securely, in the original package if possible, and include a copy of your receipt. It is recommended that you ship your return via a carrier who will provide your package with a tracking number to ensure that it does not get lost. Any and all shipping charges related to returning the package to ModeInHolland must be prepaid. Inaccurate or unconfirmed returns will not be accepted and will be returned to sender.